SHIPPING NOTIF
After receiving your order confirmation email, all orders are processed on the same day (excluding weekends and holidays). You will receive another notification when your order has shipped.
FREE SHIPPING ABOVE 500 HKD
Free delivery above HKD 500. On orders below HKD 500 we charge shipping fees. Unfortunately, we are only shipping to HONG KONG region, please visit your local CUCUPIE collaborator sites for other regions.
DELIVERY TIMES
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Hong Kong: next day shipping, deliver within 3 business days
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Rest of world: please visit your local CUCUPIE collaborator sites.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please get in touch with us at hello@cucupie.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused, with the safety seal intact and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@cucupie.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@cucupie.com
