FAQs

A dildo generally does not vibrate and is intended for penetration. Vibrators…vibrate and a lot of them are not meant to be inserted into the body, but to be used for external stimulation.

First, you need to think about if it is feasible for you to use a insertable toy or you would prefer external toys. Generally, as long as the toy is easy to use and soft, it tend to be a good first owned toy.

Hong Kong: next day shipping, deliver within 3 business days

Unfortunately, we are only shipping to HONG KONG region, please visit your local CUCUPIE collaborator sites for other regions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, sealed, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@cucupie.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We need to collect personal data from you because courier companies require this to make deliveries. We guarantee that we will not share this information with any other external parties than those involved with shipping the product to you. The information that we store will not be used for any purposes other than making sure you get the best service possible.